Where to get help with CSCI Tech Problems

Don't stress, we've all been there!

Help yourself with Dave's technotes and Other Videos

Can't log in?

  • If you already have a CSCI account and password, but it is not working:
    • Message Merlin via VIU Learn
    • @HeyMerlin on Discord to let him know you sent a message
  • If you don’t have a CSCI account yet:
    • Contact your instructor for your account information

Don’t understand what to do for a lab or assignment?

  • Email or message your instructor for clarification
  • Post a question in the class Discord Channel asking for clarification
  • Do NOT @HeyMerlin on Discord

Need help using a Lab tool?

    How to use a text editor? Connecting to Lab machines, How to create a file/folder, Where did that file go?

    • Visit the Help Centre during its hours, or
    • Post a question in the #helpcentre Discord Channel
    • Do NOT @HeyMerlin on Discord

Having problems with completing a Lab or Assignment?

Debugging, Dealing with Errors, Why won't my program run? How do I run my program?

  • Visit the Help Centre during its hours, or
  • Post a question in the #helpcentre Discord Channel
  • Post a question in the class Discord Channel
  • Do NOT @HeyMerlin on Discord

Strange errors when trying to do things that normally work?

  • Check the pinned messages on #wizards-corner about checking Quota and deleting cache files
  • If that doesn’t help, describe your problem in the #helpcentre Discord Channel. Include screen shots or error messages

Don’t have access to your lab? Aka, your card key doesn’t work?

  • Message Merlin via VIU Learn
  • @HeyMerlin on Discord to let him know you sent a message